Terms & Conditions

Website policies

Our website policies are designed with you, the customer, in mind to ensure that your online BOOKING experience with Dr Flue Sweeping will be secure, prompt, efficient and hassle-free.

Terms of Sale

This website ("site") is operated by Dr Flue Sweeping (referred to in these terms of sale as "we", "us, or "our").

Dr Flue Sweeping is the trading name for DR FLUE HEATING STORE LIMITED.

DR FLUE HEATING STORE LIMITED is a New Zealand based and owned company operating exclusively in New Zealand.

These terms of sale apply to your purchase of Dr Flue Sweeping services via our site.

Purchase transactions from the site will appear on your bank statement as “Dr Flue Sweeping”.

Privacy Collection

  • When you register for an online account.
  • When you contact us to enquire about this site or any of our products or services.
  • Through your use of this site and the services and functionality offered through it.


We will only use personal information about you for the following reasons:

  1. To create an online account for you.
  2. To record and process your orders.
  3. To add to our database so all project information generated through the Dr Flue Sweeping services is made available for the processing of further services you may purchase.
  4. To improve the products and services we offer through this site.
  5. To respond to your queries.
  6. Any other reasons which we may notify at the time the information is collected.


We may share your personal information:

  1. To our group companies or service providers (e.g. for the processing of a resource and / or building consent application).
  2. Where the disclosure is in connection with one of the purposes for which the information was collected.
  3. Where we are required or authorised by law to make disclosure.

Except as provided above, we will not share your personal information with any other third parties.

Retention and Security

We will not hold your personal information for longer than is required for the purpose(s) for which it was collected.

We will ensure that security safeguards protect the information and we will take all reasonable steps to ensure that information will not be disclosed to any unauthorised person or organisation.

Access and Correction

We will take all reasonable steps to ensure that personal information held by us is accurate and up-to-date. You are entitled to obtain from us confirmation as to whether or not we hold personal information about you and you are entitled to reasonable access to this information. You may also request that we correct this information if it is inaccurate.

You can make changes to your personal information by:

  • Contacting us using the "Contact Us" page on this site
  • Calling us in NZ on 09 835 1551 OR 09 444 9954
  • Amending your own details within your secure customer portal

Secure Shopping

Dr Flue Sweeping is conscious of the need for privacy and security for your Internet shopping experience.

We use sophisticated encryption technology. This means at the checkout, our servers and your PC encrypt (scramble) everything that you enter into your computer, such as credit card details, billing and delivery address. Because it is encrypted, other computers are unable to make sense of it, therefore keeping this information private.


There are visual clues on screen that tell you when you have entered a secure environment: a padlock will appear in your browser's address bar.

As part of the software used by Dr Flue Sweeping there are secure processes built into the system. Specifically, the engine ensures:

  • Every order has a unique number
  • Every order is logged in a robust database
  • All your payment details can only be retrieved by Dr Flue Sweeping and your credit card details are never stored in our system
  • Confirmation emails including a PAID tax invoice of your order are sent to you the customer


We only email you in response to your queries or for matters specifically related to your online orders. We do not send unsolicited emails (Spam).

Every email message we send includes an email address to which you can respond.


Orders and Delivery

An order made via this site ("order") is an offer to purchase one or more services. When we receive a valid order and payment from you, we will accept this offer by confirming via email that we have received and are processing the order. You will also receive a PAID tax invoice by email.

You will be provided with secure access to your personal customer portal on the site. This will contain a record of all purchases you have made and their status.

On completion, all service deliverables will be emailed to you.


The prices for the products listed on this site are in New Zealand dollars and include GST.

Dr Flue Sweeping reserves the right to amend pricing at any time.

If the price of a product appears reduced or on a promotion after you have made a purchase with us, you cannot claim a refund for the price difference.

Product range and deals

Dr Flue Sweeping reserves the right to limit the range of products available to certain areas.

Product Descriptions

The products will comply, in all material respects, with their product descriptions appearing on this site at the time when you submit the order.

Website Terms of Use

This website ("site") is operated by Dr Flue Sweeping (referred to on this site as "the Company, "we", "us" or "our"). Your use of this site is governed by these terms of use. By accessing and browsing this site you agree to be bound by these terms of use. We make this site available to you to in order to provide information about our products and enable you to purchase these products from us online. By accepting these terms of sale, you confirm your acceptance of the Terms of Use.

Intellectual Property Rights

All intellectual property on this site, including without limitation any trade marks, text, graphics and copyright, is owned by us or our content suppliers. We are the exclusive owner of all rights in the compilation, design and layout of this site.

Right to Use Site and Content

You may use this site only for the purposes for which it is provided. You must not use this site for fraudulent or other unlawful activity or otherwise do anything to damage or disrupt this site.

You may reproduce, copy and distribute the content of this site provided you only use that content for informational, non-commercial purposes and any reproduction includes a prominent acknowledgement of the Company's rights in the relevant content. You may not reproduce, copy or distribute the content on this site for any other purpose of in any other way without the Company's prior written consent.

If you wish to link to any part of this site, you must get the Company's prior written consent.

Discretion Regarding Registration and Orders

Dr Flue Sweeping has the absolute discretion to refuse the registration application of a potential Customer or suspend or terminate their ability to purchase services through the Dr Flue Sweeping website for any reason whatsoever (e.g. if fraudulent activity was suspected or another area of the terms and conditions were being breached). Similarly, Dr Flue Sweeping has the absolute discretion as to whether an order placed on its website is accepted and fulfilled.

Returns and Refunds Policy

Dr Flue Sweeping may cancel an order for any reason whatsoever. Where an order is cancelled by Dr Flue Sweeping, we will notify you of the cancellation and you will receive a refund equal to the value of the order.

Dr Flue Sweeping often contracts other parties to action your order immediately and we begin to incur costs from that point on.

If a cancellation is made with in 24 hours no refunds are given.

If a cancellation is made within 48 hours you will have the ability to re-book and only pay the difference if any, no refund are given.

Cancellation with more than 48 hours notice will get a full refund.

Dispute Resolution

If there is any dispute between us in relation to our services, then we and you agree to make every effort to resolve the dispute by mutual negotiation, mediation or conciliation.

In the unlikely, fraudulent use of your credit card, or that you inadvertently supplied us with incorrect site details, we will investigate the issue and work with you and the card issuer around any refund etc if required.

Registration and access costs

No costs are payable to register to use the Dr Flue Sweeping website for the purchase of services, but Customers are responsible for any costs incurred in using the site, including any charges imposed by their internet service provider.

Your Information

Please ensure that any information that you provide when creating an account with us on this site is correct, complete and up-to-date and please advise us as soon as possible if any of this information changes or you become aware of any inaccuracy in the information you have provided. If you are providing information about a person other than yourself, you warrant that you are authorised by that person to provide that information.

You are responsible for maintaining the confidentiality of your account and password and for preventing unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that your password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.


We endeavour to ensure that any content will be current, accurate or complete when you access it. However, we will take steps to correct any error or inaccuracy in any content which is brought to our attention within a reasonable time.

This site may from time to time contain content provided by third parties and links to third party sites. This is provided for your convenience only and we are not responsible for any third party content on our site or any site to which our site contains links. The inclusion of any such content or link does not imply our endorsement or approval of any linked website or any association with its owners or operators.

You must make your own assessment of the suitability of the content for your own purposes. You are solely responsible for the actions you take in reliance on the content on, or accessed through, this site. We may change the content on this site at any time without prior notice. If you wish to verify any content on this site then you should contact us directly in NZ on 09 444 9954, or via the ‘Contact Us’ form in the ‘About Us’ section of the website.


Force Majeure

We will not be responsible for any delay or failure to comply with our obligations under these terms of sale if the delay or failure arises from any cause which was beyond our reasonable control. This does not affect any of your statutory rights.

Consumer Guarantees Act

If the products are subject to the New Zealand Consumer Guarantees Act 1993 ("CGA"), you may have statutory rights and remedies which are not excluded nor limited by the above provisions unless you are acquiring the products for business purposes, in which case all of the above exclusions and limitations will apply and the CGA will not apply.

All Liability Excluded

To the extent permitted by law:

  • All warranties, representations and guarantees (whether express, implied or statutory) are excluded, including without limitation, suitability, fitness for purpose, accuracy or completeness of this site or the content on or accessed through it; and
  • We will not be liable for any damages, losses or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your access to or use of this site or the content on or accessed through it.

If your use of this site or its content is subject to the New Zealand Consumer Guarantees Act 1993 ("CGA"), you may have rights or remedies which are not excluded nor limited by the above. If you are using this site or its content for business purposes, the above exclusions and limitations will apply and the CGA will not apply.

Additional Terms

Additional terms and conditions may apply for certain products or services which may be available through this site and any such additional terms and conditions must be read in conjunction with these terms of use.


We may amend these terms of use from time to time, so you should check and read these terms of use regularly. By continuing to use this site after any such amendment, you are deemed to have agreed to the amended terms of use.

Jurisdiction and Governing Law

These terms of use and any matters or disputes connected with this site will be governed by New Zealand laws and will be dealt with in New Zealand courts.


This site and its content is made available for the purposes of shopping online with Dr Flue Sweeping and providing information about Dr Flue Sweeping services. Reproduction of the images and text on this site for any other purposes is prohibited.

All images and textual content on this website is copyright © Dr Flue Sweeping.

Contact Us

For any further queries email us on [email protected]


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All Prices are in NZD

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